Policies
Vaccinations:
Proof of vaccination is
required for all dogs and cats.
Dogs must have received Rabies,
Distemper, Hepatitis, Parvo, and Bordetella (Kennel Cough) vaccines within the
last year, but not within 72 hours (3 days) of entering kennel.
Cats
must have had Rabies and Feline Distemper vaccines within the last year.
VET RECORDS ARE REQUIRED
Sorry, No puppies under the age
of 16 weeks or kittens under 12 weeks.
Deposits:
Deposits are required for all reservations. Please see Reservation
Cancellation/Change Policy below.
After hours
pick-up: Depending on circumstances, we may be able to accommodates a
request for after hours pick-up if arrangements are made in advance. After
hours pick-up must be limited to within one hour of closing.
Reservation Cancellation/change policy:
During
holiday and peak periods, reservations at our facility is limited, and we
become full very quickly. Many times clients forget that when your facility
reaches capacity we are forced to refuse reservations. When someone with a
current reservation cancels last-minute, we often cannot refill the space. This
results in a loss of revenue; therefore, we require a 48 hour notice of
cancellation in order to refund your deposit.
Please
Note: Palmetto Pet Lodge reserves the right to refuse boarding to any
pet we feel may be disruptive to your other guests. These may include, but are
not limited to, females in their heat cycle and non-stop barkers. Dogs showing
aggression toward the staff may also be refused. Unaltered male cats are also
not accepted for boarding. We attempt to reduce the stresses on our guests and
to do so, at times we do have to refuse certain pets. |
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